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If you are not satisfied with your purchase, you may return eligible items within thirty days of the original purchase date. The return period begins on the date you receive the item. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To initiate a return, please contact us within the return period using the contact information provided in this policy. We will provide you with return instructions and a return authorization number, which must be included with your return shipment.
To qualify for a return, items must meet the following conditions:
We reserve the right to refuse returns that do not meet these conditions. Items returned in an unacceptable condition may be returned to you at your expense, or a reduced refund may be issued based on the item's condition.
Unless the return is due to our error or a defective item, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipment.
If the return is due to our error, such as shipping the wrong item or a defective product, we will provide a prepaid return shipping label. Please contact us to arrange for return shipping in these cases.
Original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund.
To return an item, please follow these steps:
Please allow up to ten business days from the date we receive your return for processing. Once processed, we will issue a refund to the original payment method used for the purchase.
You will receive an email confirmation when we receive your return and when your refund has been processed. Refunds may take additional time to appear in your account depending on your financial institution.
The following items are not eligible for return:
If you have questions about whether an item is eligible for return, please contact us before initiating a return.
This Return Policy is provided in compliance with applicable consumer protection laws. Your rights under applicable consumer protection legislation are not affected by this policy. In jurisdictions where mandatory return periods or consumer rights exceed those described in this policy, the applicable legal requirements will take precedence.
If you are a consumer in the European Economic Area, you have a legal right to withdraw from contracts for goods within fourteen days of receipt, subject to certain exceptions for customized goods. This right applies in addition to our standard return policy.
We are committed to treating all customers fairly and in accordance with applicable laws. If you believe your rights have not been respected, please contact us, and we will work to resolve the matter.
Orders may be cancelled before shipment by contacting us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled, but you may return it according to our return policy.
For custom orders or items that require special production, cancellation may not be possible after production has begun. In such cases, we will work with you to find an acceptable solution. Custom order deposits may be non-refundable depending on the stage of production at the time of cancellation.
If you wish to cancel an order, please contact us immediately with your order number. We will confirm cancellation and process any applicable refund within five business days.
Refunds will be processed to the original payment method used for the purchase within ten business days of receiving and inspecting the returned item. Processing times may vary depending on your financial institution.
If the original payment method is no longer available, please contact us to arrange an alternative refund method. Refunds may take up to ten additional business days to appear in your account after processing.
Partial refunds may be issued in cases where items are returned in less than original condition, missing components, or if only part of an order is returned. We will notify you of any partial refund and the reason for the reduced amount.
For refunds related to defective items or our errors, we will issue a full refund including original shipping costs. For other returns, original shipping costs are non-refundable unless otherwise specified.
For questions about returns, refunds, or this policy, please contact us:
Skryxellhrax
19 Cruse St, Indianapolis, IN 46202, United States
Email: request@skryxellhrax.world
Phone: +1 317 360 4725
When contacting us about a return, please include your order number, the item(s) you wish to return, and the reason for the return. This will help us process your request more efficiently.
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